CoupleVerseLove Return & Exchange Policy
At CoupleVerseLove, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
1. Return & Exchange Period
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Returns or exchanges must be requested within 14 days of receiving your order.
2. Condition of Items
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Items must be unused, in original packaging, and with all tags attached.
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Personalized or custom products are not eligible for return unless damaged or defective.
3. Return Process
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Contact us email at [contact@coupleverselove.com] to initiate a return or exchange.
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Include your order number and reason for return.
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Once approved, follow the instructions to ship the item back to us.
4. Refunds
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Refunds will be issued to the original payment method once the returned item is received and inspected.
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Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
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Exchanges are subject to product availability.
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If the requested item is unavailable, a refund will be issued.
6. Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately with a photo of the item.
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We will provide a replacement or full refund at no additional cost.